Genesys PureConnect

Genesys PureConnect

Genesys PureConnect Meet Increased Customer and Employee Expectations Give customers and employees what they need and deserve with an all-in-one platform. Instead of the spending the time and money to upgrade an outdated and complex infrastructure, choose a solution that lets you engage customers and employees today and as their expectations evolve. The right all-in-one single

Genesys pureconnect system dubai

PureConnect platform solution:

  • Strengthens customer loyalty because they can communicate with you the way they want.
  • Empowers agents to engage with customers properly and succeed at their jobs.
  • Simplifies performance measurement and management across channels for supervisors and managers.
  • Frees IT staff to deliver what the business needs, when it’s needed.

PureConnect is part of the Genesys Customer Experience Platform portfolio, designed to help your business deliver a consistent, seamless, and personalized next-generation customer experience. Genesys PureConnect is an all-in-one multichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for midsize to large organizations. Available both in the cloud and on premise, Genesys PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership.

An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating Genesys PureConnect with any existing application. The market-leading Genesys PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.

What You Can Accomplish with Genesys PureConnect dubai

Flex the way you need to—add channels, make changes, scale for seasonality, or virtualize the operation when bringing new locations online. Let’s say you need to deploy a new digital channel. It requires an upgrade to one of your applications. It becomes one of the many projects IT must get done and busy season is around the corner. The Genesys PureConnect all-in-one platform takes the peril out of this scenario. You can deploy the new channel without disrupting your staff or operations. This is just one of the tremendous business advantages of moving to Genesys PureConnect Dubai and Genesys system.

Never worry about upgrades. New functionality is built right into the single omnichannel desktop that agents and supervisors are already using. There’s no lengthy deployment, integration, or extensive training required. Genesys PureConnect all-in-one architecture has enabled us to support both our PBX and ACD users companywide via a single administrative interface significantly simplified system management for increased operational efficiencies.

Contact us for Genesys PureConnect in Dubai, UAE, Abu Dhabi, Sharjah, Oman, Kuwait, Bahrain, Qatar, Saudi Arabia.